ClubMining help center

Login, app, rewards, Free Worker, Premium, payments, withdrawals, KYC or referrals: find the right guide, then contact our team if you need more help.

Human support, available ↗

Support is available 7:00–20:00 CET; the payments team 7:00–22:00 CET. Response time depends on the issue and current request volume.

What is ClubMining?

A Bitcoin cloud-mining platform available on web and Android, with a dashboard for workers, rewards and transactions.

Is the Free Worker available?

A 1 TH/s worker for 7 days may be offered, subject to the current offer and eligibility. Check your account terms.

How do rewards work?

An eligible ad earns 1 point, or 2 with Premium. 100 points may be exchanged for 1 TH/s for 7 days. The Android app may cap rewarded ads at 25 per day.

Are withdrawals fast?

Eligible requests are handled promptly after validation, usually in batches. Checks and the Bitcoin network affect timing; no fixed timeframe is guaranteed.

When may KYC be requested?

Current information states a check may be triggered at 0.0002 BTC mined or in other cases. Thresholds may change.

How is AI used?

AI-assisted analysis supports monitoring and service improvements. People supervise sensitive account and payment checks.

How do referrals work?

Share your account link. The code may be associated with the visitor session; reward eligibility follows current terms.

How do I reach support?

Email support@clubmining.io. Support: 7:00–20:00 CET; payments: 7:00–22:00 CET. Never send your password or private key.

Human support, available

support@clubmining.io · Support is available 7:00–20:00 CET; the payments team 7:00–22:00 CET. Response time depends on the issue and current request volume.

Eligible requests are processed promptly after validation, usually in batches. Account checks and the Bitcoin network affect timing; no fixed turnaround is promised.

Help and security

Account support and security basics

Protect your account with a unique password, keep your login details private and use official ClubMining links. Support should never ask you to share a password or recovery phrase. Before confirming a withdrawal, carefully check the BTC address and the information shown in your account.

KYC verifies certain identity details and may be requested after 0.0002 BTC has been mined or as part of another review. Submit only the documents requested through the official account flow. Support is available 7:00–20:00 CET; the payments team 7:00–22:00 CET.